Adaro is still in the process of issuing an o cial Code of Conduct and an o cial whistleblower mechanism. However, employees are urged to report any cases of fraud or violation of business ethics, company rules and regulations, Article of Association laws, confidential information and others to their direct supervisor.
We conduct business in line with GCG principles on a day-to-day basis. We have issued a policy on gifts and gratuities and other updated regulations based on Adaro’s corporate values: Integrity, Meritocracy, Openness, Respect and Excellence. We expect to issue the official Company Code of Conduct in 2016.
Adaro strives to maintain and enhance its reputation of providing customers with high-quality products and services. We are committed to being responsive to the needs and concerns of our customers and to resolving their complaints as quickly as possible.
In AI, we have developed a complaint- handling mechanism where customers may report any dissatisfaction at product quality to our marketing team. These complaints will be investigated by our Operation Support team, which will co- ordinate with the marketing team to formulate corrective actions to handle the complaints as well as to prevent the same problems from recurring in the future. Our marketing team will communicate the results of the investigation to the customers and find the best solutions. Over the years, the number of customer complaints has been decreasing.
REGIONAL INTEGRATED SUPPORT AREA
Through our subsidiary PT Adaro Persada Mandiri (APM), we have been developing an integrated area called Regional Integrated Support Area (RISA) at Kilometer 69, Jl. Tambang Paringin, Paringin District, Balangan Regency. This complex will occupy a total area of 150 hectares and consist of offices , workshops and warehouses, mainly for supporting AI’s operational activities.
RISA offers several benefits, including a security system integrated with AI’s system, and a clean water supply from its water treatment plant. It is not located within AI’s concession area, therefore this complex is unaffected by mining activities.
By the end of 2015, seven companies had made their commitment to occupy the first stage of this complex. All of the required permits have been obtained and Adaro Energy’s Board of Directors and management will officially establish RISA in June 2016.